Terms of Service
Terms governing the use of Granite Gate Logistics services and this website. Governed by the laws of Uganda.
Who these Terms apply to and who we are.
These Terms of Service govern the relationship between Granite Gate Logistics Ltd and clients, prospective clients, and visitors who access this website or engage our services.
Granite Gate Logistics Ltd is incorporated in Uganda under the Uganda Registration Services Bureau, with its registered office at Bukoto Kisaasi Road, Kampala, Uganda.
By engaging our services or using this website, you confirm that you have read, understood, and agree to be bound by these Terms and any applicable service agreement. If you do not agree, do not engage our services or use this website.
What we provide and the limits of what we commit to.
Granite Gate provides institutional logistics services, including vehicle imports and exports, precious cargo and high-value asset logistics, freight forwarding and customs clearance, bonded warehousing, last-mile distribution, and trade documentation and compliance support.
The specific scope of services is defined in a written service agreement, quotation, or instruction letter. Where a service agreement conflicts with these Terms, the service agreement prevails.
We reserve the right to decline any engagement at our discretion, including where the cargo, corridor, or instruction is outside our operational mandate, or where due diligence requirements cannot be satisfied.
All services are subject to the availability of required regulatory permits, corridor access, and third-party infrastructure at the time of the movement.
What we need from you for the file to be correct.
The client is responsible for the accuracy and completeness of all information and documentation provided to Granite Gate in connection with any consignment, including cargo descriptions, values, origin and destination details, and applicable permits.
The client warrants that the cargo tendered for transport or clearance is not subject to active export or import restrictions, sanctions, or applicable embargoes. The client indemnifies Granite Gate against any cost, penalty, or liability arising from inaccurate or unlawful cargo documentation.
Where permits, licences, or regulatory approvals are the responsibility of the client, the client must obtain and deliver these in advance of the scheduled service.
The client agrees to cooperate with any due diligence or KYC process, including by providing identification documentation and beneficial ownership information where required.
What we are responsible for and where that responsibility ends.
Granite Gate's liability for loss of or damage to cargo is limited to the amount recoverable under the applicable insurance policy in force at the time of the movement, subject to the policy terms and exclusions.
Granite Gate is not liable for: indirect, consequential, or special losses; loss of profit or revenue; delays caused by regulatory authorities, customs examination, or force majeure events; or losses arising from inaccurate documentation provided by the client.
Maximum aggregate liability for any single consignment is limited to the fees paid by the client for that specific service, except where liability cannot be limited by law.
Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable Ugandan law.
Events outside either party's reasonable control.
Neither party is liable for failure to perform its obligations where that failure is caused by circumstances beyond its reasonable control, including acts of God, war, civil unrest, government action, border closures, port congestion, or industrial action.
A party seeking to rely on force majeure must notify the other party in writing as soon as practicable, setting out the nature of the event and expected duration.
If a force majeure event persists for more than 30 days, either party may terminate the affected service agreement on written notice without liability, except for fees properly due for services already performed.
What stays inside the file.
Each party agrees to keep confidential all non-public information disclosed by the other in connection with a service engagement, including cargo details, routing information, client identity, commercial terms, and operational procedures.
Confidential information may be disclosed to employees, agents, or subcontractors who require it for performance of the services, and to regulatory authorities where legally required.
Confidentiality obligations survive the termination of any service agreement for five years.
Where a client requires a formal non-disclosure agreement, requests should be submitted through the institutional enquiry channel prior to the commencement of the engagement.
Terms under which invoices become due.
Payment terms are set out in the relevant quotation or service agreement. Where no terms are specified, payment is due within 14 days of the invoice date.
We reserve the right to suspend or decline services where any invoice remains unpaid beyond the agreed payment date. Interest may be charged on overdue amounts at the rate prescribed under the Uganda National Payment Systems Act.
All fees are quoted exclusive of government taxes, port levies, and regulatory charges unless expressly stated. The client is responsible for all applicable taxes including withholding tax obligations under Ugandan law.
Granite Gate may require payment in advance for new clients, high-value consignments, or where commercial or country risk conditions require it.
Terms for accessing this website.
This website is provided for informational purposes. Content does not constitute a binding offer of services and is subject to change without notice.
You may not use this website for any unlawful purpose, to transmit harmful or fraudulent content, to impersonate any person or entity, or in any manner that could damage, disable, or impair the website or its infrastructure.
All intellectual property on this website, including text, logos, and design, is owned by or licensed to Granite Gate Logistics Ltd. Reproduction without prior written permission is prohibited.
Jurisdiction and how disputes are resolved.
These Terms and any service agreement are governed by the laws of Uganda.
Any dispute will be referred in the first instance to senior management of both parties. If not resolved within 21 days of written referral, it will be submitted to mediation under the rules of the Centre for Arbitration and Dispute Resolution (CADER), Kampala.
If mediation does not result in a resolution within 60 days, the dispute will be finally determined by arbitration under the CADER Arbitration Rules. The seat of arbitration is Kampala, Uganda. The language of the proceedings is English.
Nothing in this clause prevents either party from seeking urgent injunctive or other interim relief from the courts of Uganda.
How these Terms may change and what governs the whole agreement.
Granite Gate reserves the right to amend these Terms at any time. Updated Terms will be published on this page with a revised effective date. Continued use of our services after amendment constitutes acceptance.
For clients under a service agreement, amendments to these Terms do not vary the agreement without express written consent from both parties.
These Terms, together with any applicable service agreement or quotation, constitute the entire agreement between the parties and supersede all prior representations and understandings.
Effective date: 1 January 2025. Last reviewed: 1 May 2026.
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For service enquiries, institutional arrangements, or questions about these Terms, contact our operations team.